Order Processing
The majority of our products are individually handmade and made to order. Your order will be processed within 3-5 business days (excluding weekends, public holidays and shipping times) after receiving your order confirmation. Please allow an additional 2-3 business days for the preparation of large orders or during busy periods and sales. Note that even when selecting the express delivery option, we still require 3-5 business days to process your order before it is shipped.
If you place your order during our studio closure periods, such as Christmas or other holiday breaks, your order will be processed after the reopening date announced on our website and social media. During the reopening period, please allow extra time for us to process your order as we may have many outstanding orders to fulfill.
Shipping Rates
Domestic Shipping Rates:
- Standard: Free standard shipping for orders over AU$100 and AU$10 flat-rate shipping for orders under AU$100.
- Express: AU$10 flat-rate shipping for orders over AU$100 and AU$15 flat-rate shipping for orders below AU$100.
International Shipping Rates:
We ship to New Zealand, the United Kingdom, Ireland, Canada & the United States. Standard international shipping prices are calculated at checkout based on the order's destination country and the weight of your package.
International customers are responsible for all import duties, customs, and local taxes assessed by your country. These are government charges and remain the responsibility of the buyer upon delivery. For charges and rates, please contact your country's customs office.
Estimated Shipping Timeframe
Your order will be shipped from our Sydney Studio via Australia Post. Please note that the following estimated shipping timing is a general guide only, as a high volume of orders, postal service problems, extreme weather events, COVID-19 restrictions, and customs procedures may cause delivery delays, which are out of our control. Therefore, we can not guarantee that your parcels can be delivered within this timeframe or by a specific date. We appreciate your understanding and patience.
Domestic Estimated Shipping Timeframe:
Standard:
- Metro Areas:
- NSW, ACT, VIC & QLD: 2-3 business days.
- SA: 2-4 business days.
- WA: 4-5 business days.
- TAS: 3-5 business days.
- Rural, Remote & Other Areas:
- NSW: 3-4 business days.
- VIC: 3-5 business days.
- QLD: 2-12 business days.
- SA: 2-5 business days.
- TAS: 4-8 business days.
- WA: 5-10 business days.
- NT: 4-13 business days.
Express:
- Metro Areas:
- NSW, ACT, VIC, QLD, SA,TAS & WA: 1-2 business days.
- Rural, Remote & Other Areas:
- NSW: 1-3 business days.
- VIC: 2-3 business days.
- QLD, SA & TAS: 2-4 business days.
- WA: 3-6 business days.
- NT: 3-5 business days.
International Estimated Shipping Timeframe (to major metro areas):
- New Zealand: 5-8 business days.
- United Kingdom: 6-8 business days.
- Ireland: 7-12 business days.
- United State & Canada: 6-9 business days.
Tracking Your Order
You will receive an email notification when your order has shipped. Tracking details will be emailed to you upon dispatch (please check your junk mail if you can't find it). Please allow 48 hours for the tracking information to become available. Ensure that your shipping address is correct. If the parcel is uncollected, refused at the address, or returned to the sender, new postage will be applied to resend.
If you have any problems with your delivery or if you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at info@lmjcandles.com.au with your name and order number, and we will always work with you to address any issues.
